Customer Service Representative (Insurance Industry)
NLC Insurance NLC Insurance Norwich, CT Norwich, CT Full-time Full-time From $16 an hour From $16 an hour About the Company:
For nearly 200 years, NLC has been providing dependable protection & delivering first- rate service for our customers at every stage of their lives.
Our products and services are designed to serve a broad range of customer needs.
From couples buying their first homes, to families with teenagers starting to drive, to our neighbors who've decided to open their own small business, our NLC team is only a phone call away.
We are currently looking for talented individuals with qualities that will complement our Customer First Attitude! Job Title:
Customer Service Representative Department:
Customer Service FLSA:
Non-Exempt Reports to:
Business Operations & Customer Service Manager Effective date:
11/28/23 General
Summary:
The main function of the Customer Service Representative is to answer and handle the Customer Service and Claims phone calls.
Within this function, the Customer Service Representative will field service calls from our appointed agents, our customers and mortgage companies regarding our in-force policies and new and existing claims.
Services will also be provided to other departments:
Underwriting, Claims and Billing daily.
NLC Insurance Company has adopted a hybrid work model applicable to most roles with employees working 3 days in the office and 2 days remote.
Required Core Competencies:
Communication Thinking Personal and Social Positive Attitude Essential Duties:
Answer and handle phone calls from our appointment agents, customers, and mortgage companies.
Accept and set up new losses in the system from the following sources:
phone, fax and email.
Process and distribute incoming mail for the Claims and Underwriting Department Provide back up to team members in their absence.
Scan and Image all incoming mail Process policy change and cancellation requests from our appointed agents Prepare and mail out daily claims checks with any associated outgoing correspondence.
Provide administrative support to the Claims and Underwriting Departments Miscellaneous projects assigned by Manager.
Handle tasks assigned by the Claims and Underwriting Departments Work automated activities assigned.
Qualifications:
Excellent verbal and written communications skills Data entry skills Multi-tasking skills At least 1-3 years' experience in a Customer Service-related field preferrable Must possess excellent problem-solving skills.
Ability to work as part of a team in a fast-paced environment.
Ability to prioritize responsibilities and work efficiently.
Basic knowledge of Microsoft Office Programs Experience in the insurance industry preferable Quick learner with the ability to retain information.
Ability to handle distractions.
Job Type:
Full-time Pay:
From $16.
00 per hour Expected hours:
36 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office
Experience:
Customer service:
1 year (Required) Insurance Idustry:
1 year (Preferred) Work Location:
Hybrid remote in Norwich, CT 06360.
Estimated Salary: $20 to $28 per hour based on qualifications.
For nearly 200 years, NLC has been providing dependable protection & delivering first- rate service for our customers at every stage of their lives.
Our products and services are designed to serve a broad range of customer needs.
From couples buying their first homes, to families with teenagers starting to drive, to our neighbors who've decided to open their own small business, our NLC team is only a phone call away.
We are currently looking for talented individuals with qualities that will complement our Customer First Attitude! Job Title:
Customer Service Representative Department:
Customer Service FLSA:
Non-Exempt Reports to:
Business Operations & Customer Service Manager Effective date:
11/28/23 General
Summary:
The main function of the Customer Service Representative is to answer and handle the Customer Service and Claims phone calls.
Within this function, the Customer Service Representative will field service calls from our appointed agents, our customers and mortgage companies regarding our in-force policies and new and existing claims.
Services will also be provided to other departments:
Underwriting, Claims and Billing daily.
NLC Insurance Company has adopted a hybrid work model applicable to most roles with employees working 3 days in the office and 2 days remote.
Required Core Competencies:
Communication Thinking Personal and Social Positive Attitude Essential Duties:
Answer and handle phone calls from our appointment agents, customers, and mortgage companies.
Accept and set up new losses in the system from the following sources:
phone, fax and email.
Process and distribute incoming mail for the Claims and Underwriting Department Provide back up to team members in their absence.
Scan and Image all incoming mail Process policy change and cancellation requests from our appointed agents Prepare and mail out daily claims checks with any associated outgoing correspondence.
Provide administrative support to the Claims and Underwriting Departments Miscellaneous projects assigned by Manager.
Handle tasks assigned by the Claims and Underwriting Departments Work automated activities assigned.
Qualifications:
Excellent verbal and written communications skills Data entry skills Multi-tasking skills At least 1-3 years' experience in a Customer Service-related field preferrable Must possess excellent problem-solving skills.
Ability to work as part of a team in a fast-paced environment.
Ability to prioritize responsibilities and work efficiently.
Basic knowledge of Microsoft Office Programs Experience in the insurance industry preferable Quick learner with the ability to retain information.
Ability to handle distractions.
Job Type:
Full-time Pay:
From $16.
00 per hour Expected hours:
36 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office
Experience:
Customer service:
1 year (Required) Insurance Idustry:
1 year (Preferred) Work Location:
Hybrid remote in Norwich, CT 06360.
Estimated Salary: $20 to $28 per hour based on qualifications.
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