Associate Customer Technology Consultant

Company Name:
FedEx Services
Each day, FedEx delivers a wide array of transportation, e-commerce, and business solutions to millions of customers in more than 220 countries and territories around the globe. In order to deliver on the promise to "make every FedEx experience outstanding", it is crucial to provide top-notch services and bring together more than 300,000 of the best people globally available.
Want a career that can go the distance? Recognized as a well-established company that fosters growth and values people regardless of background, FedEx was included on the following lists in 2013:
FORTUNE Magazine's 100 Best Companies to Work For
CNN Money's Global 500
Reputation Institute: No. 12 among "America''s Most Reputable Companies"
FORTUNE Magazine: No. 10 among "World's Most Admired Companies"
After 40 years of doing business, FedEx recognizes that great people are still at the heart of our success and true success means taking care of the people that drive our business results. By living out a company-wide foundation of people-service-profit (PSP), the right people deliver great service and this produces better profits.
This is all a result of having a top-performing team with an 'Absolutely, Positively' spirit, ready to deliver on the FedEx promise of quality.
If you're looking to connect people with possibilities, all while receiving terrific benefits, competitive pay and a ton of developmental opportunity, don't wait any longer!
Click 'apply now' and tell us more about yourself today!
FedEx Services has posted this position.
Position Information
Under close supervision, serves as a central point of contact for a defined customer base to address problems or requests for information on customer automation systems, FedEx software and/or FedEx deployed technologies. Partners with other technology teams to analyze business needs, implement customer solutions and provide technical product support. Measures and analyzes problem trends and validates need for process changes to maintain optimum customer support and satisfaction. Serves as liaison between business customers and technology development.
The Ideal Candidate Will Possess
The candidate should have a work background or training in IT including coding, project management, and networking.
Working knowledge of Visual Basic is a plus.
Application or Web Services programming and technical problem solving skills preferred.
Ability to solve complex business and technical customer-related issues, exceptional organizational skills, works well independently and in a team environment, and effectively handles multiple assignments and demands.
Meets and exceed goals and expectations and ability to track performance
Knowledge and experience with FSM (Caf , FXI, and FXRS) and online shipping solutions preferred.
Knowledge of back-end systems, on-line and distributed technologies including internal systems (Amadeus, Nexus, Infotool), and knowledge of FedEx Technology Tools (FXCT, Label Designer) preferred
Domicile Location
Norwich, CT; relocation assistance is not available
Bachelor''s Degree in Computer Science, Computer Engineering, or Information Systems and/or equivalent formal training or work experience. A related Master''s degree equals two (2) years experience. More advanced degrees may offset experience requirements.
Date: 2014-03-17
Country: US
State: CT
City: Norwich
Category: FedEx Services - Information Technology

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